DERIY Support

Battery trouble? We're on it.

After-sales support for your PowerAxis 16.6 kWh and PowerCore 3.6 kWh home batteries — from the team that installed them.

Message us on WhatsAppFastest — send photos & videos directly Start a live chatChat with an agent right here Browse the knowledge baseManuals, FAQs and troubleshooting guides
DERIY · INTAKEREADY

> Include these in your first message_

  1. Battery model — PowerAxis 16.6kWh or PowerCore 3.6kWh, and how many units.
  2. The problem — what's happening, and when it started. e.g. not charging, no output, inverter shuts down.
  3. BMS status — open the battery app → Status / Alarm page. Screenshot any alarm (cell undervoltage, overcurrent, over-temperature, low-temp charge protection…).
  4. Video or photos — indicator lights, the inverter display, or the fault as it happens.
Safety first: if you notice smoke, a burning smell, swelling or leaking — switch the system off at the breaker, keep clear, and contact us immediately. Never open the battery casing.